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5 Technology Trends Impacting State and Local Governments

Contributed by the Community Editorial Team at Comcast Business
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March 01, 2018

State and local governments stand at the cusp of a technology renaissance, as new offerings and services are available to help agencies serve their constituents faster, more effectively and more efficiently. Technologies that once were thought of as “bleeding edge” now are increasingly ubiquitous, enabling government agencies to become more customer-centric in myriad ways, from answering billing queries to proactively identifying when customer data is being targeted by cybercriminals.

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According to research firm Gartner, government CIOs expect to spend 28 percent of their 2018 budget on digital initiatives designed to increase the value of government to constituents.[1] Technologies such as analytics, automation, artificial intelligence and even autonomous vehicles all have the potential to enable governments to offer services and aid their citizens in ways that not only can improve the customer experience, but also save governments time, money and labor.

Imagine logging on to a government website and being “recognized” through facial recognition, then “telling” the site what you’re looking for in plain English and receiving the results instantly. Or imagine a self-driving maintenance truck that “sniffs out” and automatically fills potholes without human intervention.

On the surface, this may sound like the stuff of science fiction. But these scenarios are coming closer to being reality, as technologies such as artificial intelligence and autonomous vehicles are moving closer to the mainstream. And their effect on state and local governments would be transformational in providing services and keeping citizens safe from physical and cyber perils.

TECHNOLOGIES TO WATCH

The scope of technologies that can impact government services—and, in turn, our lives—is far-reaching, from robots that clean parks to systems that can create personalized cybersecurity by observing and learning from users’ behaviors. Some technologies are still more bleeding-edge than leading-edge, while others have the potential to be in service—and of service—today.

Five technologies in particular—artificial intelligence and robotics, autonomous vehicles, digital government, automation, and efforts to increase cybersecurity—demonstrate value to state and local government initiatives.

ARTIFICIAL INTELLIGENCE AND ROBOTICS

Of all the technologies that can reap the largest benefit for governments, artificial intelligence is perhaps the one most likely to have the biggest impact. In fact, a number of agencies already are using AI to handle tasks quickly that otherwise would take much longer for humans to do, such as sorting through massive amounts of paperwork to find relevant information.

Law enforcement agencies are looking at artificial intelligence as a weapon to help fight crime by improving video surveillance, spotting criminals in crowds through facial recognition, and even helping reduce the amount of time police officers spend writing reports.

Beyond artificial intelligence, robotics is becoming a way for agencies to spend less and do more. Consultancy firm Deloitte highlights the coming of process robotics, which it describes as “… computer-coded, rules-based software that uses ‘bots’ to automate repetitive, rules-based tasks otherwise performed by humans. Requiring minimal system integration, bots can be deployed in as little as a few weeks depending on the complexity of the process.”[2] Any high-volume, rules-based work can be performed by process robotics, which helps free employees to focus on more valuable customer-facing activities.

Bots are already being used by agencies to help improve customer service. Chatbots in particular are being used to answer questions via the web without the need for customer service agents—a technology especially useful for agencies that are understaffed and don’t have dedicated customer-facing employees.

Deloitte estimates that employing AI technology in the government space could free up as many as 1.2 billion working hours every year, saving $41.1 billion.[3]

AUTONOMOUS VEHICLES

While much of the conversation around government and autonomous vehicles has focused on legislating such technology, governments can benefit from the use of autonomous vehicles in multiple ways. Another Deloitte study notes that, as end users, agencies not only can improve their government-operated fleets, but also further the concepts of shared mobility and “other new types of travel through their procurement decisions.”[4]

The federal government operates a fleet of more than 600,000 vehicles, including U.S. Postal Service trucks and General Services Administration vehicles leased to various agencies.[5] In 2016, USPS vehicles were involved in about 30,000 accidents nationwide, resulting in about $67 million in repair and legal costs.[6] As a result, the agency is considering autonomous vehicles for its fleet, not only to help improve safety but also to increase productivity of letter carriers, who could ready the mail for deliveries during transit.

At the state and local level, highway maintenance departments could dispatch autonomous trucks to repair road damage such as potholes or broken curbs, clean debris from roads following a collision or events such as a parade, or clear snow and ice from roadways during inclement weather. Public transportation can also be a potential target for autonomous vehicles to help municipalities save on labor costs while keeping their fleets moving.

While autonomous vehicles can have the ability to negatively impact state and local budgets—the amount of revenue generated by traffic tickets is certain to decrease due to anticipated safer driving by autonomous vehicles—governments potentially have more to gain than lose from the technology, including decreased labor costs, increased productivity and lower legal costs related to vehicle accidents.

DIGITAL GOVERNMENT

The term “digital government” is an umbrella term used to describe technologies such as mobile services, common online identities and crowdsourcing—all designed to streamline services and improve the end-user experience.

Mobility in particular is an area where governments at all levels can increase the quality of their services and the efficiency of their employees. Apps can be used to access information quickly and easily, enabling citizens to, for example, see in real time where tree-trimming crews are slowing traffic or virtually check in to the local DMV office to avoid waiting in line. Mobile apps also can help government employees working offsite and in the field. Building inspectors can get instant access to building plans, permit applications and more, for example. Parks and recreation department workers can see the location and working status of every water fountain connected to an internet of things (IoT) sensor. And transportation department employees can remotely change the status of digital signage to alert motorists of changing traffic conditions.

Back-office systems that facilitate common identities for constituents also can help improve the user experience, especially when dealing with multiple agencies. Much like users can log on to various websites by connecting with social media sites such as Facebook, government agencies can use common identity systems to help simplify the process of accessing various agency sites to accomplish tasks, such as checking on the status of a request filed with the zoning commission or filing a police report for a hit-and-run traffic accident.

Crowdsourcing, once the purview of sites that harness user opinions to make recommendations on restaurants, hotels and more, is now joining the government fray, as more agencies are depending on the “wisdom of the crowd” to help collect and disseminate information. The federal government has established a site, citizenscience.gov, to help agencies encourage public participation to accelerate innovation. It features federal citizen science efforts in climatology, ecology and disaster response, among others, to help “engage the American public in addressing societal needs and accelerating science, technology, and innovation,” according to the site. At the state and local level, crowdsourcing can be used by agencies to gather real-time traffic information, monitor power outages and collect other data important to citizens, providing facts to the minute and on the fly.

AUTOMATION

Consultancy firm KPMG pegs automation as “the next step in government’s digital transformation,”[7] and with good reason: Automation is perhaps the most useful technology in terms of impacting government services from both the agency and the constituent perspectives. In particular, process automation can free employees from mundane tasks such as filing paperwork to concentrate on more meaningful projects or tasks that require their full attention, such as addressing constituent issues.

Automation is one step below artificial intelligence on the technology ladder; however, interest in “intelligent automation” is growing as a way to further enhance productivity while improving accuracy. Chatbots are a simple example of intelligent automation, while IBM’s Watson with its cognitive analytics, which has the ability to learn and solve problems, offers a prime example of more complex intelligent automation.

Automation is not a new concept in government or other industries, for that matter. However, as advances in artificial intelligence and robotics continue, automation will take on a much more important role in helping governments run efficiently and providing more valuable citizen services.

EFFORTS TO INCREASE CYBER SECURITY

As more processes and constituent interactions occur digitally, governments must do more to protect sensitive and valuable data from cyber threats. No longer should agencies worry about whether their systems will be breached; rather, they should worry about when their systems will be breached.

Researchers estimate damages from cyber crime will amount to $6 trillion worldwide annually by 2021.[8] Included in that amount are damage and destruction of data, embezzlement, stolen money, restoration and deletion of hacked data and systems, lost productivity, theft of intellectual property, forensic investigation, theft of personal and financial data, fraud, post-attack disruption to the normal course of business, and reputational damage.

As cyber threats continue to surge, so does the demand for qualified cyber security talent. However, a recent study by the Center for Cyber Safety and Education predicts there will be a worldwide shortage of 1.8 million skilled security workers by 2022.[9] Agencies must look for new and innovative ways, then, to secure their data and keep their systems safe from breaches and malicious activity.

The cloud is emerging as one tool in the fight against cyber crime, as technologies such as cloud workload protection platforms show promise in keeping data protected no matter where data resides—on-premises, in virtual machines or in cloud environments. Deception technologies, which are designed to throw off a would-be attacker, also can help, as well as endpoint detection and response solutions and network traffic analysis capabilities.

Artificial intelligence shows the biggest promise in improving cyber security, and is the technology upon which many of the new security solutions are based. It is evident that artificial intelligence will serve as the backbone for many, if not most, of the technologies powering the next generation of government services.

HOW THE NETWORK MATTERS WITH NEW-GENERATION TECHNOLOGIES

State and local governments are quickly reaching the point where adoption of new technologies is inevitable. Indeed, the efficiency and effectiveness of any government agency is dependent on the technologies it uses to provide services and protect the health and welfare of its citizens.

In preparing for their impending technology renaissance, agencies first must prepare their networks to certify they are able to handle the increase in demand. Artificial intelligence, cognitive computing, mobility and other technologies can stress the bandwidth of traditional networks and impact performance.

Agencies need to ascertain if they have the right foundation for both customer-facing and back-office operations, as well as new opportunities yet to be imagined. Today’s efficient networks comprise multiple technologies and platforms all chosen to ensure the solutions they support operate at peak performance without issue.

In building a network for the next generation of government services, agencies should consider an environment that includes both on-premises, cloud, and networking technologies such as SD-WAN and high-speed broadband to make certain traffic is handled efficiently over any type of network. And networking components such as WiFi and unified communications can ensure users of the network—employees and constituents—interact with each other using their preferred method of communication.

To help ease stress on an agency’s current network—not to mention the daily burden on IT managers—managed services can be utilized to offer certain constituent services, such as bill payments, without further impacting the network. Managed services can be used to help tie disparate systems together and “fill in the gaps” as agencies update their current infrastructure, and can prove useful even after networks have been upgraded.

Working with a network service provider can help ease the burden associated with building and maintaining a network capable of handling the bandwidth-intensive needs of the next generation of government services. By working with a third-party network services provider, agencies can leverage virtual and physical private Ethernet connectivity to assure critical applications perform as expected. They also can receive all or some of their most critical connectivity functions as a managed service, including managed connectivity, WiFi, security, voice and business continuity, among others.

CONCLUSION

New technologies loom on the horizon to help government agencies better serve their constituents, from answering billing queries to protecting sensitive data from cyber threats. The network on which these technologies run must be robust and flexible enough to handle the traffic and bandwidth demands of today and beyond.

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[1] “Gartner Survey Finds Government CIOs Spend 21 Percent of Their IT Budget on Digital Initiatives,” press release, Gartner, April 25, 2017 https://www.gartner.com/newsroom/id/3693017

[2] “Process robotics in the federal government,” Public Sector Solutions web page, Deloitte, https://www2.deloitte.com/us/en/pages/public-sector/solutions/federal-government-process-robotics.html

[3] William D. Eggers, David Schatsky, Dr. Peter Viechnicki, “How artificial intelligence could transform government,” executive summary, Deloitte, April 26, 2017, https://dupress.deloitte.com/dup-us-en/focus/cognitive-technologies/artificial-intelligence-government-summary.html?_ga=2.17808368.871295872.1509472479-881865455.1507121216

[4] RJ Krawiec, Vinn White, “Governing the future of mobility,” Deloitte, Aug. 3, 2017, https://dupress.deloitte.com/dup-us-en/focus/future-of-mobility/federal-government-and-transportation-of-the-future.html

[5] Ibid

[6] “Autonomous Vehicles for the U.S. Postal Service,” report, USPS Office of the Inspector General, Oct. 2, 2017, https://www.uspsoig.gov/sites/default/files/document-library-files/2017/RARC-WP-18-001.pdf

[8] “Official 2017 Annual Cybercrime Report,” Cybersecurity Ventures, October 2017, https://cybersecurityventures.com/hackerpocalypse-cybercrime-report-2016/

[9] “Global Cybersecurity Workforce Shortage to Reach 1.8 Million as Threats Loom Larger and Stakes Rise Higher,” news release, Center for Cyber Safety and Education, June 7, 2017 https://www.isc2.org/News-and-Events/Press-Room/Posts/2017/06/07/2017-06-07-Workforce-Shortage

 

10 Best Automotive Technologies of 2019

By KBB.com Editors | January 9, 2019 1:14 PM – Kelley Blue Book

New car buyers would do well to spend less time looking under the hood and more examining all the technology in the car. Of course, the powertrain still matters, but more important is how the driver and vehicle occupants interact with today’s increasingly sophisticated automobiles. That’s why we’ve come up with our 10 Best Automotive Technologies of 2019.

These are the things to look for when buying a new car this year. You may not find them all useful, but regardless of price point it shouldn’t be too difficult to find a vehicle that has most of them. If you want to see the best of the best, find out which two all-new cars took home our 2019 Best Auto Tech Awards.

1. Connected Mobile Apps

It’s no exaggeration to say that the smartphone has changed everything, including how we interact with our cars. Most carmakers offer some sort of connected smartphone app, but some are better than others. Look for one that lets you remotely lock and unlock the doors, check the status of things like fuel and tire pressure, and even remotely start the car to warm things up on a cold winter’s morning.

Make sure to ask if there is a monthly or yearly subscription fee for the service, as it can vary from carmaker to carmaker.

2. Teen Driver Technology

Handing over the keys to your teenager can be a nerve-wracking experience, but some clever new tech might ease your mind a little bit. Several cars have some type of teen driver limitations built in that can notify you if the car is driven over a certain speed, disable the stereo if seatbelts aren’t used, and even keep the stereo from being turned up past 7 — never mind full blast!

Chevrolet’s Teen Driver feature also offers a Report Card that will tell parents if safety systems like ABS or forward collision alert have been triggered while Junior was behind the wheel.

3. Stolen Vehicle Tracking Software

Experts estimate that more than 750,000 motor vehicles will be stolen in 2019. While that number sounds alarming, nearly 46 percent of those vehicles will be recovered — and that number continues to improve. Much of the credit goes to innovative technology that automakers are building into their vehicles, such as the ability for the stolen car or truck to tell law enforcement when it is being held.

The technology is bundled into the vehicle’s assistance and security systems, such as BMW’s Connected Drive or GM’s OnStar. While those advertised features allow effortless diagnostics, concierge, and post-crash notification for summoning rescue services, they may also be used by law enforcement to pinpoint the exact location of a vehicle that is no longer in the owner’s possession. Criminals beware.

4. Apple CarPlay and Android Auto

Though they are loath to admit it, many manufacturer infotainment systems — the do-it-all screens that control stereo, navigation, and climate control — aren’t very user-friendly. That’s why we like Apple’s CarPlay and Google’s Android Auto. Plug in your smartphone and it takes over that big screen, replacing it with something that looks a lot more familiar and easy to use.

You’ll get a simplified control scheme to access your music, maps, and your phone’s built-in voice-control features while avoiding the unnecessarily complicated system that comes with the car. Basically every manufacturer has promised support for at least one or both Apple and Google’s systems, but not all trim levels will support them. Make sure to verify your car has the right options, and that it matches your mobile devices.

5. Adaptive Cruise Control

Commuting is no fun. But advanced driver assist systems like adaptive cruise control can take a lot of the stress out of the experience. By using an array of sensors built into the car, adaptive cruise control can match the speed of the car in front of you, meaning you don’t need to constantly hit the gas and brake in highway traffic.

Some systems even allow the car to be brought to a complete halt and then resume automatically, making stop-and-go traffic considerably less frustrating. It might make you uneasy handing over some amount of control to the car, but we promise: use it once, and you’ll never want to go back.

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6. Exit Warning to Protect Cyclists

People riding bicycles in congested urban areas are often as concerned with parked vehicles as they are with the vehicles on the road — an unexpected opening car door spells doom for cyclists and injury for hapless passengers. Automakers are beginning to address this common danger with rear-looking sensors that detect approaching bicycles and traffic.

The systems are engineered to work for several minutes after the engine has been turned off. If the sensors see an approaching bicyclist or close vehicle, they alert the passenger with a series of bright lights. If the warning is ignored, the most advanced systems will physically lock the door to prevent it from being swung open into the path of the approaching object.

7. Rear Cross-Traffic Alert

Parking lots are extremely common sites for low-speed — but pricey — car crashes. Backing out of a parking spot, even with a rearview backup camera, can be a perilous exercise. That’s why rear-cross traffic alert is so useful.

Thanks to sensors built into the rear of the car, the system can alert you to approaching vehicles, shopping carts, or pedestrians who might wander behind your car without you noticing. Loud beeps are standard with these systems, but some cars can even automatically brake before a collision occurs.

8. Lane Departure Warning

Distracted driving happens. Whether it’s a quick glance at the stereo to change the channel or a child urgently asking for your attention, sometimes we pay a little less attention to the road than we should.

Lane departure warning systems use cameras to determine if a car has drifted across a marked lane line, giving a visual or audible notification (or even a vibration through the seat or steering wheel) that you’ve moved too far out of your lane. The system turns itself off when you use a directional, so there’s no fear of accidental engagement.

More advanced tech, sometimes called Lane Keeping Assist, can even help nudge you back into the proper lane, which can be a literal life-saver if you were heading into opposing traffic.

9. Automatic Emergency Braking

Automatic Emergency Braking or AEB uses a variety of sensors to determine if a forward collision crash is imminent and automatically applies the brakes to diminish the severity or avoid a crash entirely.

The auto industry agreed to make AEB standard in cars by 2022, but many vehicles have it available today. The systems are extremely good, though you absolutely shouldn’t rely on it to stop you — it’s meant as a last resort for when the driver isn’t paying attention, and it’s extremely alarming when the system does engage. While Apple CarPlay and smartphone apps are important, this one could save your life, so it’s worth making this one a high priority on your shopping list.

10. 360-Degree Camera

Insurance claims from low-speed crashes are some of the most common in the industry. Usually occurring during parking, a 360-degree camera system can make life a lot easier for folks who might not realize just how big that new SUV is.

By combining cameras on every side of the car with some clever computing power, your car’s display can show a virtual top-down view of your surroundings. It can show the sides of your garage, whether you’re lined up in the parking spot at the grocery store, or provide invaluable assistance while parallel parking.

The systems are getting cheaper and cheaper, and are available on even moderately priced cars these days. If you’re in the market for a small hatchback, you might not need this one as much — but a big SUV? You could find it invaluable.

 

3 Employment Screening Trends to Know Before You Hire in 2019

Roy Maurer
By Roy Maurer, Online Manager/Editor, Talent Acquisition – SHRM Online
January 23, 2019

This is the first article in a two-part series. The next installment will examine how employers can ensure data security in the screening process and what to expect with forthcoming artificial intelligence technology.

Employers are ramping up their use of social media screening and real-time employee monitoring in 2019. And the demand for workers in a tight labor market will push more companies to consider applicants they may have once ignored: those with criminal records.

[SHRM resource page: Background Checks]

Social Media Checks

Employers have shown increasing interest in screening candidates’ online presence.

In 2019, more background-check providers will offer online and social media searches as part of their suite of products, but employers must ensure that these searches protect candidate privacy and don’t run afoul of the federal Fair Credit Reporting Act (FCRA) or standards set by the Equal Employment Opportunity Commission (EEOC).

“Social media screening presents opportunities for recruiters to find candidates and to reduce risk, but at the same time, these searches can create a legal minefield of potential liability,” said Les Rosen, founder and CEO of Employment Screening Resources, a background-screening firm in Novato, Calif.

Interest in social media screening has grown significantly over the last few years, said Bianca Lager, the president of Santa Barbara, Calif.-based Social Intelligence Corp., a leading provider of social media screening reports. “We now see almost daily news stories of someone getting into trouble with their employer over what they’ve written online,” she said. “Hiring companies know they can’t get away with ignoring social media as part of the background-screening process any longer, but the DIY approach is incredibly troubling for candidates in terms of privacy, accuracy and discrimination.”

If HR professionals are conducting their own online searches on job candidates, they need to stop, said Montserrat Miller, an attorney with Arnall Golden Gregory, based in Atlanta. “The potential for a discrimination claim far outweighs the cost of adding a social media screening option from a vendor.”

Rosen said that employers should be wary of discovering too much information—or “TMI”—on social media. ” ‘TMI’ means by looking at [an applicant’s] social media site or perhaps a photo or something that they have blogged about, you are going to learn all sorts of things as an employer you don’t want to know and [that] legally cannot be the basis of a decision,” he said. Job applicants can sue employers for discrimination if they believe they were not hired due to protected characteristics covered by Title VII of the Civil Rights Act of 1964, including race, color, religion, sex or national origin.

“Even the appearance of a decision not to hire someone based on a negative impression related to race, gender, religion, or other protected classes could subject [employers] to a discrimination lawsuit,” said Christine Cunneen, CEO of Providence, R.I.-based background-check company Hire Image.

Experts agree that if employers decide to screen an applicant through social media, the best way to reduce legal risk is by having a third-party vendor perform the search instead of doing it in-house. Background-check providers that perform social media screening must comply with the FCRA and produce accurate reports scrubbed of protected characteristics.

“Social media reports won’t show whether or not someone is Muslim or gay or a military veteran, to protect the employer from a discrimination claim,” Miller said. “They will only provide instances of actionable, offensive information, for example relating to criminal activity, violent behavior or making racist comments.”

Cunneen added that employers need to be careful not to violate candidate privacy. Social media screens should be drawn only from user-generated, publicly available information and not from third-party content or password-protected sites. “If the applicant’s social media settings are set to public, that information is open for anyone, including potential future employers, to review,” she said. “However, if their profile is set to private, the employer cannot try to bypass those settings without risking exposure to potential liability down the road.”

Continuous Monitoring

New technology lets companies go beyond pre-employment checks and rescreens to real-time monitoring of current employees for warning signs of illegal or other concerning behavior.

“Employee monitoring is one of the biggest trends I’m seeing,” said Jason Morris, an employment screening consultant and industry expert with Morris Group Consulting in the Cleveland area.

“Justifiably, employers will always want to know who is working for them—not just [during] hiring but throughout their employment relationship,” Cunneen said. “A current employee can engage in illegal behavior as much now as he or she could have before they were an employee.”

Uber announced plans last year for ongoing monitoring of arrest and conviction data on their drivers. “These tools have been around for a while, but end users are finally seeing the benefits, and the data is getting better,” Morris said.

Uber teamed with San Francisco-based screening firm Checkr to get continuous updates about drivers’ records, including new criminal violations and license suspensions. The technology will notify Uber, for example, when a driver is charged with driving under the influence.

“It is a subscription that listens to a candidate’s data over time, looking for and identifying changes in their background to mitigate risk for companies,” said Tomas Barreto, vice president of product and engineering at Checkr. If new information triggers a full background check, the worker is also notified, he said.

“While there are some industries whose regulations have mandated continuous or some form of periodic screening, such as health care, we are seeing more industries embrace the idea,” said Melissa Sorenson, executive director of the National Association of Professional Background Screeners. “Like any background-screening program, it’s important for employers to ensure they follow both federal and state law related to background screening—including following disclosure and authorization requirements before conducting a background check, as well as adverse action processes in the event that the results of the background check lead the employer to consider not hiring, promoting or retaining the individual.”

Hiring People with Criminal Records

Research shows a majority of HR professionals find little difference in quality of hire between applicants with and without a criminal record.

“The fact that employers cannot find workers due to the current labor shortage has caused them to turn to an untapped and underutilized source of labor: ex-offenders and [former] inmates from the approximately 20 million Americans who have been convicted of a felony,” Rosen said.

The Prison Policy Initiative calculated the ex-offender unemployment rate to be 27 percent, higher than the total U.S. unemployment rate at any time, including during the Great Depression.

Alonzo Martinez, associate counsel for compliance at background-screening company HireRight, said that with the number of unfilled positions now exceeding the labor pool, employers are recognizing the potential in this previously untapped group of candidates.

“While a criminal record should never be an automatic deal breaker—especially for candidates who have misdemeanors on their records, have served their time or have been rehabilitated—in the current market, employers are increasingly considering candidates with criminal records and redefining policies and requirements to lower some of the barriers to employment that ex-offenders face,” he said.

“Companies recognize that hiring from this population is the right thing to do, but it’s also good business,” said Richard Bronson, the founder and CEO of 70MillionJobs, the first for-profit job board specifically for job seekers with criminal records.

“Companies are motivated by the bottom line, and they recognize that unfilled jobs are costly. Every single company I talk to says they are facing a staffing shortage or they have trouble retaining their workers, particularly at the lower end of the wage scale. Perhaps they would not have been eager to consider this population before, but I think they generally recognize that they can ill afford to ignore any large pool of talent out there, and this is arguably one of the largest. One in three adults have a record of some kind.”

The industries most hospitable to people with criminal records have been call centers, construction, health care, manufacturing, retail, and transportation and warehousing. “The technology sector has been woefully reticent to take action,” Bronson said. “They talk a good game but don’t deliver when it comes to actually hiring.”

Martinez said HR must be cognizant of the challenges involved with screening the ex-offender population, such as a longer turnaround time to ensure a complete assessment.

“Companies should continue to perform thorough background checks and conduct individualized assessments of candidates with criminal history, per EEOC guidance,” he said. “It would also benefit companies to review their hiring requirements to determine the types and depth of screening that is necessary for each job position. This can reduce the volume of acceptable hires that are unnecessarily flagged for additional review for reasons that are not related to the role’s responsibilities.”

27 Military technologies that changed civilian life

Adrian Willings – Contributing Editor for Pocket-lint | 2 February 2018

The old saying goes that necessity is the mother of invention and when countries go to war, it’s the one with the best technology who’s most likely to win. Survival of a nation and victory can depend on the technology their military uses in combat.

Over the years before and after the invention of Nuclear weapons and the race towards the semi-peace that comes with mutually assured destruction, nations have created incredible technologies all in the name of war. These technologies later found their way into civilian life and have improved the world as a whole.

War might be a necessary evil in some cases, but the research and development that comes along with it has improved our lives in a number of surprising ways over the decades.

We’ve been through the history books to collate useful tech that started off life on the battlefield but we now take for granted in our everyday lives.

ARPANET; Coolcaesar [CC-BY-SA-3.0], via Wikimedia CommonsMilitary technologies that changed civilian life image 15

The internet

The World Wide Web that we know and love originally started life back in 1977 in the form of its forefather the Advanced Research Projects Agency Network (ARPANET). This network technology, along with TCP/IP became the technical foundation of the Internet as we know it today.

Before this time, development of computer technologies were advancing to a point where in the 1950s a concept was required for a wide area network to connect computers in science labs. It was the Cold War though that led to the need for ARPANET and the beginning of the modern internet.

About the image – Left, a 1977 diagram showing the structure of the ARPANET network. Right: Berners-Lee’s first-ever web server at CERN.

USAF; Nachoman-au [CC-BY-SA-3.0] via Wikimedia CommonsMilitary technologies that changed civilian life image 16

GPS

After World War II and the space race that came shortly afterwards, it wasn’t long before mankind started sending satellites into the atmosphere. In the 1990s, some of these satellites would be used for a space-based radio navigation system that was originally owned and operated by the United States government.

This system was perfect for keeping soldiers safe on the battlefield but also for identifying targets, improving mapping, tracking plane trajectories and more. As the technology expanded and improved it has moved into the civilian world too.

Now we’re used to having GPS in our everyday lives – including navigation in our pocket thanks to the invention of GPS capable smartphones.

About the image – An artist’s impression of the Navstar-2F satellite and a modern-day maritime GPS receiver.

Evan-Amos; NASA/Eugene A. Cernan via Wikimedia CommonsMilitary technologies that changed civilian life image 17

Duct Tape

The Duct Tape we know today comes in a variety of forms of strong, durable and highly adhesive tape that’s multipurpose and can be used for a number of day-to-day applications. The original Duct Tape was invented as a necessity of war. During World War II, an adhesive tape was invented that was made from a rubber-based adhesive applied to a durable duck cloth backing.

This tape was capable of resisting water and dirt and was strong enough to be adapted for a number of uses including repairing military equipment, vehicles and weapons. The idea originally came from the thought that seals on ammo boxes would cost soldiers precious time on the battlefield that might also cost them their lives and something new was needed.

The resulting product has improved over the years, so much so that Duct Tape has built up a name for reliability and durability and was even used by NASA during space flight. You’ve probably got some in your house too.

About the image – Duct tape can be used to repair virtually anything as demonstrated in this 1972 Apollo 17 mission shot.

Bukvoed [CC BY 2.5] (http://creativecommons.org/licenses/by/2.5)%5D, via Wikimedia CommonsMilitary technologies that changed civilian life image 18

Drones

Nowadays drones are such a common sight that regulating them has become a headache for governments and there are all sorts of consumer drones available whether flying for fun or for professional photography and videography.

The humble drone began life as an unmanned aerial vehicle (UAV). These pilotless air vehicles were remotely controlled to survey battlefields or go on missions deemed too “dull, dirty or dangerous” for human beings. The idea for drones started well over a Century ago when Austria sent unmanned bomb-filled balloons to blow up Venice in 1849. Technology has progressed a lot since then. Nazi Germany pushed the technology forward during WWII with a number of UAVs aimed at dealing out death, but the US Military is perhaps most well-known for its drone use in more recent years.

Since the 1990s, UAVs have been used to launch Predator and Hellfire missiles to attack ground targets during a range of conflicts. It is now thought that over 50 countries have employed military drones in one form or another since 2013. Now the skies are full of drones, many with cameras for capturing leisure activities.

About the image – Israel’s Tadiran Mastiff drone is seen by many military historians as the world’s first modern military drone. 

NOAA’s National Weather Service; Bidgee [CC BY 3.0] via Wikimedia CommonsMilitary technologies that changed civilian life image 19

Weather Radar

Radar is another technology we take for granted in everyday life. It’s also another one that began its inception in the 1800s when German physicists discovered that radio waves could be reflected from solid objects. This knowledge was later used during WWII when Watson-Watt made advancements in the technology that allowed Allied forces to use radar for air defence during the Battle of Britain and beyond.

During World War II, the people operating the radar machines discovered that weather could hinder the readouts and cause echoes on the machines. As radar evolved the technology developed to allow scientists to study the data then detect and decipher the weather. This allowed for a prediction of weather including rain, snow, hail and more.

Modern weather radar is a lot more accurate and helps in the prediction of weather for the days and weeks ahead.

About the image – Left, Hurricane Abby approaching the coast of British Honduras in July 1960. Right the Bureau of Meteorology Berrimah radar, in Australia’s Northern Territory.

Acroterion [CC BY-SA 3.0]; Pamperchu [CC BY-SA 4.0], via Wikimedia CommonsMilitary technologies that changed civilian life image 20

Microwave ovens

The radar technology developed during World War II was later adapted for different uses. One of these included the production of technology capable of creating electromagnetic waves on a tiny scale – hence “microwave”. That technology could be used to rapidly heat and cook food by passing microwave radiation through it. This radiation causes the molecules in food to vibrate and heat quickly.

The original range of microwave ovens were named Radarange and sold in 1946. They were too large and expensive for most consumers. It wasn’t until 1967 that they started to become commonplace in commercial and residential kitchens across the world.

About the image – Original Raytheon Radar Range oven on the NS Savannah in Baltimore. Right: a domestic 1971 radar range.

NASA; Naval Intelligence Support Center, via Wikimedia CommonsMilitary technologies that changed civilian life image 21

Digital cameras

Digital camera technology originally started life in early spy satellites where they were used to capture high-resolution aerial images of enemy installations. The technology progressed in the military sphere, especially during the Cold War and in the 1970s the first self-contained digital camera was created. This early technology would take years to progress into the DSLRs we use today, now digital photography is everywhere, even in our pocket.

About the image – Left, the design of the KH-11 was believed to be based on that of the Hubble Space Telescope (pictured here in 1985). Right: A leaked digital image of the Nikolaiev 444 shipyard in the Black Sea taken by KH-11.

The National Archives; Via Wikimedia CommonsMilitary technologies that changed civilian life image 22

Computers

The original technology for computers was a lot more archaic than it is today. The original computers used punch cards and mechanical looms to solve problems. The technology improved at greater speed during World War II though, when an electronic digital programmable computer named Colossus was invented to help decipher messages sent by the Nazi encryption machines.

These computers were a small part of helping the Allies win the war and kick-started the age of the modern digital computer. In the decades that followed, technology has vastly improved and shrunk greatly, with computers even fitting in our pocket.

About the image – Left, Colossus in action at Bletchley Park in 1943. Right, The American ENIAC in Philadelphia, Pennsylvania at the Ballistic Research Laboratory in 1947.

British Government; Gaius Cornelius, via Wikimedia CommonsMilitary technologies that changed civilian life image 23

Jet engines

Inventor Frank Whittle was working on a design for a jet engine during the late 1920s and filed an official patent in 1930. But it wasn’t until the later years of World War II that jet engine technology would advance in leaps and bounds.

In 1944 the world’s first jet-fighter aircraft took to the skies in the form of the Messerschmitt Me 262. Luckily for the Allies, production was limited due to the shortage of supplies and materials and this invention wouldn’t help Nazi Germany win the war.

In the years that followed, jet engine technology continued to improve and is now a common staple of planes in the skies above us.

About the image – Left, Frank Whittle at the Ministry of Aircraft Production ion 1943. Right, Whittle’s W-2 jet engine, used to power the Gloster E.28/39, the first British aircraft to fly with a turbojet engine.

Alfred T. Palmer, via Wikimedia Commons; Courtesy of United States Rubber CompanyMilitary technologies that changed civilian life image 24

Synthetic rubber tyres

Historically, vehicle tyres were manufactured using natural rubber with suppliers from Southeast Asia. During World War II when Japan occupied that region supplies were unavailable to Allied forces and they were forced to adapt. Industrial manufacture of synthetic rubber tyres was therefore required to counter the problem.

Synthetic rubber is now used for all sorts of applications but continues to be used in the tyre industry.

About the image – This sheet of synthetic rubber coming off the rolling mill at the plant is now ready for drying, B.F. Goodrich Co., Akron, Ohio in 1941. On the right, a 1944 United States Rubber Company advert for Fighting Tires.

Courtesy of the Archives of the city of Kingsport; Super Glue Corp.Military technologies that changed civilian life image 25

Superglue

During WWII scientists were employed to find a material suitable for creating clear plastic gun sights for weapons. During that process, these researchers made an accidental discovery of a substance that would stick to everything it came in contact with and Superglue was born.

It was rejected for military use, but was later sold commercially in 1958 and famously used to suspend a car from a crane to demonstrate its adhesive capabilities.

About the image – The now famous 1957 demonstration of the strength of Eastman 910 adhesive which gave to the rise to the modern day hanging-car logo on the tube of super-glue.

U.S. Army Signal Corps; Christopher Ziemnowicz, via Wikimedia CommonsMilitary technologies that changed civilian life image 26

The Jeep

The iconic Willys Jeep is an instantly recognisable vehicle with a distinct shape. The Jeep was a multi-purpose and fully capable four-wheel drive vehicle that was designed to be used in all theatres of combat during the second world war. It was the primary vehicle of the United States Military and its WWII Allies and continued in popularity in the years of peace.

About the image – A U.S. Army Willys MA jeep is put through its paces in 1942 and on the right an open-topped V6 CJ-5 in 2008.

Jpbarbier Jean-Paul Barbier [CC BY-SA 3.0]; Paul Mashburn [CC BY 2.0], via Wikimedia CommonsMilitary technologies that changed civilian life image 27

Canned food

Keeping troops fed, supplied with ammunition and with ready access to medication is an essential part of successful warfare. Starving soldiers are not effective soldiers. The idea of food that could last longer and go further is not a new concept. In around 1810, the French government offered a large cash reward to anyone who could come up with a cheap way to preserve large amounts of food. One investor discovered that food cooked inside a jar did not spoil unless the seals leaked and so sealed food containers were born. These were ideal for supplying troops – though somewhat cumbersome.

In later years, canned foods took over. During WWI soldiers generally survived on rations of low-quality canned foodstuffs including corned beef, canned sausages, pork and beans and the like. Production of canned food allowed commanders to transport great quantities of food for troops to survive on.

Canned foods made their way in the civilian markets and became a staple of grocery store and supermarket shelves for years to come.

About the image – A Napoleonic era Appert canning Jar is pictured next to a 1966 shot of U.S. Airman’s C-rations

Wikimedia Commons; Science Museum London / Science and Society Picture Library [CC BY-SA 2.0], via Wikimedia CommonsMilitary technologies that changed civilian life image 28

Penicillin

During World War I Alexander Fleming served as a captain in the Royal Army Medical Corps during which time he witnessed many deaths of soldiers from sepsis resulting from infected wounds. The Antiseptics of the time were not effective and actually did more harm than good, especially with deep wounds.

In later years Fleming discovered a type of mould that was releasing a substance that was inhibiting bacterial growth. That substance was later named penicillin and was mass-produced in the years that followed, successfully treating injured soldiers during WWII.

About the image – Alexander Fleming, who first discovered the mould Penicillin Notatum, is seen in his lab at St Mary’s, Paddington during WWII. On the right, a sample of penicillin mould presented by Fleming to Douglas Macleod, 1935.

Courtesy of Mapplin & Webb27 Military technologies that changed civilian life image 2

Wristwatches

Some of the first wristwatches were worn by soldiers and military men in order to allow the synchronisation of military manoeuvres on the battlefield without alerting the enemy. The importance of this synchronisation was recognised throughout the military organisations across the world and popularity began to spread. Later, wristwatches made their way into civilian life where they transformed into fashion accessories before becoming part of everyday life.

About the image – A press image shows three original Mappin & Webb Campaign watches, two Boer War examples owned by Officer Halpern, who is depicted in the portrait (top and middle) and one First World War example (bottom). On the right a vintage advert for the Campaign watch.

Farm Security Administration – Office of War Information Photograph Collection; Staff Sgt. Erik Cardenas, via Wikimedia CommonsMilitary technologies that changed civilian life image 4

Walkie-talkies

The classic walkie-talkie, like many things on this list, started life during WWII. It was initially developed for infantry use, then for field artillery and tank crews to provide convenient communication on the battlefield.

In peacetime, the use of walkie-talkies spread into civilian life starting in public safety, appearing on job sites and more. Now they’re available to purchase in a variety of forms including for private personal use.

About the image – A sergeant at Fort Myer, Virginia demonstrates a “walkie-talkie” in the field in 1942. On the right A U.S. Marine, with the 13th Marine Expeditionary Unit (MEU) Battalion Landing Team 1/4, radios in medical evacuation details during a downed-vehicle exercise in 2013.

Wikimedia Commons; Courtesy of Wehrmacht history.comMilitary technologies that changed civilian life image 5

Night vision

During WWII, the German Army was the first to develop military night vision devices. By the mid-1940s, the first night-vision scopes and rangefinders were mounted on Panther tanks and made their way onto the battlefield. A smaller, man-portable night-vision system was later mounted onto Sturmgewehr 44 assault rifles taking the first steps towards widespread military use.

Night vision is now making its way into the civilian world in cameras and even being installed in modern cars to improve safety at night and make all our lives a bit easier.

About the image – On the right a WWII era “Vampir” man-portable system being used by the Wehrmacht. On the left a set of modern panoramic night visions goggles.

Courtesy of the University of Minnesota; Gift of U.S. Department of Agriculture, through Dr. Arno ViehoeverMilitary technologies that changed civilian life image 6

Wound dressing/Sanitary napkins

Ben Franklin originally invented pads to help stop wounded soldiers from bleeding while they received medical treatment. In later years, this simple invention was adapted and changed to help women coped with their menstrual flow.

Things have changed a lot since then. The original menstrual pad manufacturers were also bandage makers, which gives an idea of what they were like initially.

About the image – A 1923 Kotex advert sits alongside a 1920 box of Sphagnum Moss sanitary Napkins.

USGS Public DomainMilitary technologies that changed civilian life image 7

Jetpacks

In the years around WWII and after, the US military invested time and money in research into personal jetpacks and propulsion devices. The initial intention of these devices was to allow easy reconnaissance of enemy positions and installations, but also to quickly and easily get soldiers out of harm’s way. In later years, there were many attempts to create jetpacks for personal use in the civilian world.

About the image – On the left, the 1957 jet vest, on the right, Bill Suitor geared up and ready to demo the Rocket Belt for NASA and the USGS – circa 1966.

Via Wikimedia CommonsMilitary technologies that changed civilian life image 8

Freeze drying

The process of freeze-drying was originally invented in 1906 but it was put to increased use during WWII when blood serum was freeze-dried in order to the prevent it from spoiling during transport. This allowed for medical treatment of the wounded and saved countless lives.

In the years that followed, the freeze-drying technique developed further into the processing of food, manufacture of pharmaceuticals, manufacturing of ceramics, production of synthetics and much more besides.

Wikimedia Commons; Courtesy of Mylan.comMilitary technologies that changed civilian life image 9

EpiPen

The original EpiPen started life in the military as an autoinjector intended for use by soldiers in the event of exposure to chemical warfare toxins and nerve agents. The design allowed for fast, safe and easy injection of essential medication with ease. This technology made its way into the civilian sector with hand-held devices intended to be carried by those with severe allergies for fast injection of Epinephrine in emergency situations. Countless lives have been saved since.

About the image – On the left the original military auto-injector used for rapid administration of nerve gas antidotes. On the right the civilian application of the technology for the administration of adrenaline to relieve allergic reactions.

Arche-foto, Burkhart Rüchel [CC BY-SA 3.0]; Naval Surface Warriors [CC BY-SA 2.0] via Wikimedia CommonsMilitary technologies that changed civilian life image 10

Jerrycan

The jerrycan was originally designed by Germany in the 1930s for military use to hold 20 litres of fuel. This new design was a leap forward as previous designs required tools and funnels to use and were cumbersome when what was needed was convenience. The robust jerrycan design has been popular ever since.

About the image –  On the left two WWII era German fuel containers. The one on the right is the now-classic Wehrmacht-Einheitskanister made by Nirona in 1941. In the picture on the right, a near identical canister can be seen on the rear of the Japanese Defence Force vehicle in 2012.

Ministry of Health; U.S. National Archives and Records Administration via Wikimedia Commons;Military technologies that changed civilian life image 11

Blood banks and transfusions

The carnage and devastation of the First World War saw the need for the rapid development of blood banks and transfusion techniques. Canadian Lieutenant Lawrence Bruce Robertson was the first to push for the adoption of blood transfusion techniques to help save the wounded. The success of his techniques led to increased use.

The very first blood transfusions had to be made from person-to-person due to issues with coagulation. Transfusion techniques and storage solutions quickly improved and blood banks were set up to help with casualties.

Medical advances soon saw the techniques move into the civilian world where transfusions and donations continue to save lives even today.

About the image – Left, a WWII era information poster issued by the Ministry for Health. On the right, Private Roy W. Humphrey of Toledo, Ohio is being given blood plasma after he was wounded by shrapnel in Sicily in 1943.

T5C. LOUIS WEINTRAUB; NASA/U.S. Army, via Wikimedia CommonsMilitary technologies that changed civilian life image 12

Space Programme

During WWII, Nazi inventors worked on creating various long-range rockets for delivering explosive payloads to enemy targets. These were the first steps towards putting a man-made object into space. After the war, the US took those German scientists involved in the V2 rocket programme back to the states to help them win the space race and to be the first nation to reach the moon.

Space travel has since become a passion for many, including Elon Musk and more. Travel into Earth’s orbit has also been used for commercial purposes with satellite navigation systems, satellite television and satellite radio all coming about thanks to the first developments.

About the image – On the left German rocket scientist Wernher von Braun, with a broken arm, surrenders to allied forces in 1945. On the right the July 1950 with the launch of the first rocket from Cape Canaveral, Florida: the Bumper 8. Shown above, Bumper 8 was an ambitious two-stage rocket program that topped a V-2 missile base with a WAC Corporal rocket.

Rich Niewiroski Jr. [CC BY 2.5], via Wikimedia Commons; 1986 Paramount PicturesMilitary technologies that changed civilian life image 13

Aviator sunglasses

Aviator sunglasses were originally developed in the 1930s for use by military pilots to protect their eyes while flying. They replaced the classic flight goggles and had many benefits over them too – being lighter, thinner and snazzier too. Eventually, the aviator sunglasses produced by the company behind the original pilot’s glasses were trademarked as Ray Bans and have since risen to iconic status in the civilian world.

Wikimedia Commons; Look Sharp! [CC BY-SA 3.0] via Wikimedia CommonsMilitary technologies that changed civilian life image 14

Ambulances

In around 1487, the very first ambulances appeared on the battlefield. They were used by the Spanish army to pick up wounded soldiers from war zones. They weren’t usually sent in until after the battle had finished though, so many died waiting to be saved. In later years, horse-drawn carriages appeared in greater numbers working more effectively as ambulances and rescuing people quickly from active battlefields.

Ambulance use changed greatly when motorised vehicles were introduced and they quickly made their way into civilian life too.

About the image – On the left American Zouave ambulance crew demonstrating removal of wounded soldiers from the field, during the American Civil War. On the right a 1970’s era British Air Force Landrover Ambulance.

How Technology Is Changing the World of Shipping Consumer Goods

Last Updated: January 14, 2019
By David Madden
Contributor to Wonolo, Inc. blog

The shipping industry has always operated with amazing efficiency and has generally been reluctant to adopt emerging  technologies that may be disruptive to their logistical systems. However, with higher consumer demands regarding shipping times and sustainable operations, operating in the digital age means the industry needs to take advantage of the benefits that new technologies must offer.

Consumers are purchasing more products online now than ever before; however, they still want the instantaneous gratification of a face-to-face purchase. This means that consumers are demanding faster turnaround on handling and shipping times.

This lack of contact between a brick-and-mortar vendor and customer means the burden of processing the orders now falls to the shipping company, or online vendor, in addition to shipping and delivering the product. This added logistical element makes adopting new technologies more important than ever.

Here are some of the ways that new technology is shaping the world of shipping.

Eco-Friendly Ships

Transporting products overseas is the first step of getting goods from the warehouse to the consumer, and 90% of this transportation is achieved via ship. But with increasing regulations regarding the environmental impact of ships, many companies are looking at more eco-friendly ways to transport goods overseas.

Recent research has looked at developing ships powered using sustainable energy, such as the wind. These wind-powered vessels would use trade winds and ocean currents to carry the ship from port to port. Though these ships may not be able to travel as quickly as gas-powered ships, they will also be constructed from lightweight materials to counter their slow travel times and, potentially, allow them to carry more freight.

Automated Ships and Trucks

One form of automation has already been implemented in the shipping industry with the use of automated cranes for transferring shipping containers from ship to shore. The future of shipping is heading beyond container handling to using automated vehicles and ships for transporting goods. Apple and Google both have autonomous vehicles in development, and this technology has big implications for the shipping industry.

Automated ships, directed from a central command center with minimal crew, would dramatically cut costs and potentially be more environmentally friendly. This automation would also cut down on human error which can account for onboard damage, slow delivery times, and loss of profit.

Trucks are also progressing toward automation, which will have a significant impact not only on the speed of delivery, as an unmanned truck can travel continuously without stopping, but also may benefit the environment. Trucks that are autonomously controlled can be driven at a slower pace and maximize their fuel efficiency.

Resurgence of Trains

Technology is not always just about new inventions; it is also about optimizing old technologies, which is the case with the predicted resurgence of train-based goods transportation.

Train freighting fell out of favor because of the high cost of fuel, and the significant carbon footprint of older modeled freight trains. With newer, cleaner technologies, and better infrastructure, trains look set to have a renaissance in the shipping industry by providing faster delivery routes, reducing the number of vehicles on the road for a smaller carbon footprint, and carrying more goods for more cost-effective transportation.

Smart Shipping with The Internet of Things

The Internet of Things is embedded into every industry, and it is revolutionizing the way that we collect data and process information—two integral factors for the shipping industry. Though ships have long been equipped with sensors to collect data, technological advancements now allow this data to be processed and sent in real time, further streamlining the shipping process. This real-time data can affect everything from route optimization, to tracking goods, to monitoring equipment.

This automation also extends to the delivery process, with smart technology taking over where GPS left off. Since the arrival of GPS, it has long been the standard means of navigation for delivery drivers. Unfortunately, like many early navigation systems, slow information processing and lack of up-to-date data left drivers with poor delivery routes which would cost them up to 29 hours per year in lost time. Improved sensors and real-time data collection can significantly reduce route confusion, allowing drivers to make more deliveries faster, effectively cutting costs.

Smart technology also opens the way for delivery sharing. Uber recently began offering deliveries as part of its driver’s service. So, using the same technology used to hail an Uber driver, you can organize for door-to-door delivery of goods.

Blockchain

Blockchain has been used in the financial sector as a more efficient means of recording data, and it has just recently been adopted by the shipping industry to replace labor intensive log books, spreadsheets, and individual databases.

The cloud-based application works by tracking the tens of millions of shipping containers that are transported annually, allows shipping companies to be more transparent, and encourages them to share information with other trading partners.

The implications for using this kind of digital technology in shipping is that it reduces the delivery times by simplifying the process of recording the travel logs, data spreadsheets, and inventory all into one system which cannot be altered by any single party without the go-ahead from the other parties involved in the transaction.

Though this may sound complicated, because it records every change chronologically, this prevents delays at port and minimizes human error and fraud, in turn reducing the cost of goods.

Robotic Processing Systems

One of the biggest areas for human error is at processing points, where mistakes with order selection, tracking numbers, and delivery destinations make processing a logistical nightmare. Fortunately, robotic technology has reached a point where it can be used to do most of the goods selection and processing.

Amazon has jumped on the robotics bandwagon with their purchase of Kiva Systems, a company that produces robots to retrieve customer orders from Amazon’s warehouses. This speed means that Amazon can fulfill more customers orders faster, effectively streamlining their shipping process.

Drone Deliveries

The final leg of the shipping process, delivery, is also set to benefit from the latest robotic technologies. Amazon recently made headlines with the first successful drone delivery, and its success looks to inspire the further use of drones in the shipping industry.

The benefit of drone deliveries is that it drastically cuts the cost of labor by reducing the number of vehicles on the roads, and it also has the potential to eliminate the challenges of accessing rural areas or difficult geographical locations, which can add to the cost of shipping.

Final Thoughts

Though often slow to take advantage of the latest technologies, the shipping industry with its ever-increasing consumer demands for speedily delivered goods needs to make some changes and embrace new technological innovations.

David Madden

David Madden is an efficiency expert and blogger at Exchanger Hub. His passion and business is to save companies money through the use of used reusable and repurposed industrial packaging such as plastic and metal bulk containers, gaylord boxes, bulk bags, pallets, ibc totes, and industrial racks.